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FAQ

  1. How long are shipping times?

Your products will ship within one to five days of your order, and then take 10 to 20 days to reach your doorstep. Each product at Planet Dog Creations has an estimated delivery time that you can find in the product description.

 

  1. What's your return policy?

Instead of returning items, you can contact us to apply for a full refund. Just tell us what went wrong, send along a pic, and we’ll review your application to give you your money back.

 

  1. Can I cancel my order?

Cancelations are sometimes possible if you do not receive your package within the timeframe specified for each individual product or if you cancel before the package has been shipped. Unfortunately some orders get sent out before we can process the cancelation.

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color or defective  -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.